> For AI agents: [llms.txt](https://docs.trustedauth.com/llms.txt) provides a Markdown index of this documentation.

# PagerDuty

PagerDuty offers a cloud-based incident management platform for IT departments (see <https://www.pagerduty.com>). You can protect access to PagerDuty by integrating PagerDuty with Identity as a Service. Once integrated, users can use single sign-on to log in to their PagerDuty account through Identity as a Service.

note

This integration was tested using Identity as a Service version 5.15 and PagerDuty version December 2020. Other versions of PagerDuty may require integration and configuration steps that differ from those documented in this procedure. For other versions of PagerDuty, use this procedure as a starting point for integrating PagerDuty. In the event of other issues, contact <support@entrust.com> for assistance.

To integrate PagerDuty with Identity as a Service, you must do the following

## Step 1: Copy the SAML configurations from Identity as a Service

1. Log into your Identity as a Service administrator account.
2. Click Menu icon **>** **Security > Applications**. The **Applications** **Lists** page appears.
3. Under **SAML Cloud Integrations**, click **SAML Configuration**. The **SAML Configuration** dialog box appears. This dialog box contains information you need to configure your SAML application for Identity as a Service authentication.
4. Do one of the following:
   - Leave this dialog box open to reference later in this procedure.
   - Copy the Entity ID, Single Sign-on URL, and Single Logout URL to a text file and save it to reference later in this procedure.

note

Depending on the integration you are performing, you may not need all three of these SAML configuration values.

## Step 2: Copy the SAML signing certificate from Identity as a Service

1. Log in to your Identity as a Service administrator account.
2. Click Menu icon **>** **Security > Applications**. The **Applications List** page appears.
3. Under **SAML Cloud Integrations**, click **SAML Signing Certificates**. The **SAML Signing Certificates** page appears.
4. Click the copy icon next to the certificate to copy it to the clipboard. You can additionally download the certificate and save it for future use.
5. Open a text editor, such as Notepad, and paste the contents of the certificate into the text file.
6. Save the file.

note

Be sure to same the file with the .cer extension, for example, SAML_certifcate.cer.

## Step 3: Configure PagerDuty for Identity as a Service authentication and download the metadata

1. Log in to your Pager Duty account as an administrator. The **Dashboard** page appears.
2. Click your User icon and select **Account Settings** from the drop-down list.
3. Click **Single Sign-On**. The **Login Authentication** page appears.
4. With a text editor, such as Notepad, open the certificate file you created in _Step 2: Copy the SAML signing certificate from Identity as a Service._
5. Copy and then paste the certificate In the **X509 Certificate** field of the **Login Authentication** page in PagerDuty.
6. In the **Login URL** field, enter the **Single Sign-On URL** you copied in _Step 1: Copy the SAML Configuration from Identity as a Service_.
7. In the **Logout URL** field, enter the **Single Logout Service URL** you copied in _Step 1: Copy the SAML Configuration from Identity as a Service_.
8. Deselect **Require EXACT authentication context comparison**.
9. Click **Save Changes**.
10. On the Single sign-on **Login Authentication** page, click the **SAML** radiobutton.
11. Copy the **SAML Metadata URL** and paste it into an Internet Explorer (IE) Web browser.
12. Copy the metadata and paste it into a text editor, such as Notepad.
13. Save the file in a .xml format.
14. Open the file in an Internet Explorer browser and confirm that the contents were saved in the correct format.

## Step 4: Add PagerDuty to Identity as a Service

1. Log into your Identity as a Service administrator account.
2. Click Menu icon **>** **Security > Applications**. The **Applications** **Lists** page appears.
3. Click **Add**. The **Select an Application Template** page appears.
4. Do one of the following:
   - Select **SAML Cloud Integrations** from the search drop-down list and scroll to find the application you want to add to IDaaS.
   - In the **Search bar**, enter a search option to filter for the application you want to add to IDaaS.
5. Click **PagerDuty**. The **Add PagerDuty** page appears.
6. Enter an **Application Name**.
7. Enter an **Application Description**.
8. Optional. Add a custom application logo.
   1. Click Plus icon next to **Application Logo**. The **Upload Logo** dialog box appears.
   2. Click Upload icon to select an image file to upload.
   3. Browse to select your file and click **Open**. The **Upload Logo** dialog box reappears showing your selected image.
   4. If required, resize your image.
   5. Click **OK**.
9. Select the **Authentication Flow** that appears to users during login.
10. Click **Next**. The **General** page appears.
11. Do one the following:
    - Click Upload icon to the **Upload Metadata XML** and browse to the location of the metadata file you downloaded. The **Metadata Configuration** dialog box appears.
      1. If required, click **Merge with existing values** to merge new values with existing values for Alternative Assertion Consumer Services URLs and SAML attribute names.
      2. Click **Save**.
    - Or manually enter the following:
      1. In the **Default Assertion Consumer Service URL**, enter: `https://<mycompany>.pagerduty.com/sso/saml/consume` where `<mycompany>` is your tenant name.
      2. In the **Entity ID** field, enter: `https://<mycompany>.pagerduty.com` where `<mycompany>` is your tenant name.
12. Optional. Enter the **SAML Username Parameter Name** used to identity the user ID being requested for authentication. The user ID can then be passed as a parameter, for example, Username=jdoe. Alternately, if the SAML username is NameID, the SAML Request XML NameID element value is used to the identify the IDaaS userID.
13. Enter the **SAML Session Timeout** to the time when the SAML Assertion times out. The maximum is 720 minutes.
14. Enter the **Max Authentication Age (seconds)** to set the maximum amount of time that can elapse before a user is required to reauthenticate during a new login attempt. This applies for both SP-initiated and IDP-initiated login. Set this field to -1 to disable this feature.
15. From the **SAML NameID Attribute** drop-down list, select **Email**.
16. From the **SAML NameID Encoding Format** drop-down list, select **Email**.
17. From the **SAML Signing Certificate** from the drop-down list, select the certificate you added to PagerDuty in _Step 3: Configure PagerDuty for Identity as a Service authentication and download the metadata._
18. From the **SAML Signature Algorithm** drop-down list, select **SHA512**.
19. Select **Sign Complete URL Response**.
20. Deselect **Enable Go Back Button** if you do not want users to be able to go back to the PagerDuty login page to log in.
21. Select **Show Default Assertion Consumer URL Service in the My Profile**. When selected, the Default Assertion Consumer URL appears in a user's My Profile page in addition to relay states and Alternative Assertion Consumer URLs.
22. Optional. Add **Alternative Assertion Consumer Service URLs**, as follows:
    1. Click **Add**.
    2. Enter a **Name**.
    3. Enter a URL **Value**.
    4. Select **Show in My Profile** to display the Alternative Consumer Service URL in a user's My profile page.
    5. Optional. **Add an Application Logo**.
    6. Click **Add**.
    7. Repeat these steps to add more Alternative Assertion Consumer Service URLs.
23. Click **Submit**.

## Step 5: Add a resource rule

See [Create resource rules](/docs/authentication-and-security/create-and-manage-resource-rules.md).

## Step 6: Test the integration

### Testing Service Provider Login

1. Open a Web browser and enter the URL for your PagerDuty account. You are directed to Identity as a Service.
2. Enter your PagerDuty account **User ID** and click **Next**.
3. Respond to the second-factor authentication challenge. If you respond successfully, you are logged in to PagerDuty.

### Testing Identity as a Service redirect log in

1. Log in to your Identity as a Service account.
2. Go to your **My Profile** page if you are not already there.
3. Under **Applications**, click **PagerDuty**.
4. Respond to the second-factor authentication challenge. If you respond successfully, you are logged in to PagerDuty.

Testing Identity as a Service redirect log in

Log in to your Identity as a Service account.

Go to your **My Profile** page if you are not already there.

Under **Applications**, click **PagerDuty**.

Respond to the second-factor authentication challenge. If you respond successfully, you are logged in to PagerDuty .