> For AI agents: [llms.txt](https://docs.trustedauth.com/llms.txt) provides a Markdown index of this documentation.

# RingCentral

RingCentral is a cloud-based business communication system with enterprise-grade voice, fax, text, online meetings, conferencing and collaboration (see <https://www.ringcentral.ca>). You can protect access to RingCentral by integrating RingCentral with Identity as a Service. Once integrated, users can use single sign-on to log in to their RingCentral account through Identity as a Service.

note

This integration was tested using Identity as a Service version 5.13 and RingCentral Release December 2020. Other versions of Ring Central may require integration and configuration steps that differ from those documented in this procedure. For other versions of Ring Central, use this procedure as a starting point for integrating RingCentral. In the event of other issues, contact <support@entrust.com> for assistance.

To integrate Ring Central with Identity as a Service, you must do the following

## Step 1: Add RingCentral to Identity as a Service

Before you can download the metadata from RingCentral, you must first add RingCentral to Identity as a Service and download the metadata. You will use temporary values for now and then edit the RingCentral application page after you download the RingCentral metadata file.

1. Log into your Identity as a Service administrator account.
2. Click Menu icon **>** **Security > Applications**. The **Applications** **Lists** page appears.
3. Click **Add**. The **Select an Application Template** page appears.
4. Do one of the following:
   - Select **SAML Cloud Integrations** from the search drop-down list and scroll to find the application you want to add to IDaaS.
   - In the **Search bar**, enter a search option to filter for the application you want to add to IDaaS.
5. Click **RingCentral**. The **Add RingCentral** page appears.
6. Enter an **Application Name**.
7. Enter an **Application Description**.
8. Optional. Add a custom application logo.
   1. Click Plus icon next to **Application Logo**. The **Upload Logo** dialog box appears.
   2. Click Upload icon to select an image file to upload.
   3. Browse to select your file and click **Open**. The **Upload Logo** dialog box reappears showing your selected image.
   4. If required, resize your image.
   5. Click **OK**.
9. Select the **Authentication Flow** that appears to users during login.
10. Click **Next**. The **General** page appears.
11. In the **Default Assertion Consumer Service URL** field enter <https://ringcentral.com>.
12. In the **Service Provider Entity ID (Issuer)** field enter <https://ringcentral.com>.
13. Optional. Enter the **SAML Username Parameter Name** used to identity the user ID being requested for authentication. The user ID can then be passed as a parameter, for example, Username=jdoe. Alternately, if the SAML username is NameID, the SAML Request XML NameID element value is used to the identify the IDaaS userID.
14. Enter the **SAML Session Timeout** to the time when the SAML Assertion times out. The maximum is 720 minutes.
15. Enter the **Max Authentication Age (seconds)** to set the maximum amount of time that can elapse before a user is required to reauthenticate during a new login attempt. This applies for both SP-initiated and IDP-initiated login. Set this field to -1 to disable this feature.
16. From the **SAML NameID Attribute** drop-down list, select **Email**.
17. From the **SAML NameID Encoding Format** drop-down list, select **Email**.
18. From the **SAML Signature Algorithm** drop-down list, select **SHA512**.
19. Select the **SAML Signing Certificate** from the drop-down list.
20. Select **Sign Complete SAML Response**.
21. Deselect **Enable Go Back Button** if you do not want users to be able to go back to the RingCentral login page to log in.
22. Select **Show Default Assertion Consumer URL Service in the My Profile**. When selected, the Default Assertion Consumer URL appears in a user's My Profile page in addition to relay states and Alternative Assertion Consumer URLs.
23. Optional. Add **Alternative Assertion Consumer Service URLs**, as follows:
    1. Click **Add**.
    2. Enter a **Name**.
    3. Enter a URL **Value**.
    4. Select **Show in My Profile** to display the Alternative Consumer Service URL in a user's My profile page.
    5. Optional. **Add an Application Logo**.
    6. Click **Add**.
    7. Repeat these steps to add more Alternative Assertion Consumer Service URLs.
24. Click **Submit**.

## Step 2: Add a resource rule

See [Create resource rules](/docs/authentication-and-security/create-and-manage-resource-rules.md).

## Step 3: Download the metadata from Identity as a Service

1. In Identity as a Service, click Menu icon **>** **Security > Applications**. The **Applications List** page appears.
2. Do one of the following:
   - Click Cloud Download icon next to the application you are integrating with Identity as a Service.
   - Click Ellipsis Vertical icon next to the application you are integrating with Identity as a Service and select **SAML IDP Metadata**.
3. The **SAML Application Metadata** dialog box appears.
4. **Select the certificate to include in the SAML IDP Metadata file** from the drop-down list.
5. If applicable, **Select the domain to include in the SAML IDP Metadata** file from the drop-down list.
6. Enter the **Lifetime, in days, for the SAML IDP Metadata file**. The value must be between 2 and 730.
7. Do one of the following, as required:
   - Copy the **Public Endpoint** to paste into your SAML application being used Identity Provider authentication.
   - Click **Download**.

note

If you are using multiple domains, you must download each domain's metadata file separately because the values in the metadata file vary for each domain.

## Step 4: Upload the metadata file to RingCentral

1. Log in to your RingCentral account as an administrator. The RingCentral **Home** page appears.
2. Click the **More** tab.
3. Expand **Security and Compliance** and then select **Single Sign-on**.
4. Under **Set Up SSO by yourself**, click **Set Up**. The **Set Up Single sign-on** page appears.

note

If you have already configured RingCentral, click **Edit**.

5. Under **Upload Metadata by**, select **Upload with file** from the drop-down list.
6. Click **Browse** and select the metadata file you downloaded in _Step 3: Download the metadata file from Identity as a Service_.
7. From the **Map Email Attribute to** drop-down list, select **SAML_SUBJECT**.
8. Click **Save**.

## Step 5: Download the metadata file from RingCentral

1. Log in to your RingCentral account as an administrator. The RingCentral **Home** page appears.
2. Click the **More** tab.
3. Expand **Security and Compliance** and then select **Single Sign-on**.
4. Under **Set Up SSO by yourself**, click **Set Up**. The **Set Up Single sign-on** page appears.

note

If you have already configured RingCentral, click **Edit**.

5. Under **Step 2: Export Service Provider metadata**, click **Download**.

## Step 6: Upload the RingCentral metadata file to Identity as a Service

1. Log into your Identity as a Service administrator account.
2. Click Menu icon **>** **Resources > Applications**. The **Applications** **Lists** page appears.
3. Click **RingCentral**. The **Edit RingCentral** page appears.
4. Click **Next**. The **General** page appears.
5. Click Upload icon to the **Upload Metadata XML** and browse to the location of the metadata file you downloaded in _Step 1: Download the Oracle Cloud EPM metadata file_. The **Metadata Configuration** dialog box appears.
6. Click **OK** on the **Metadata** Configuration dialog box. The **Assertion Consumer Service URL** and **Service Provider Entity ID (Issuer)** fields are populated with the information from the metadata file.
7. Add a **Relay State** as follows:
   1. Under **Relay State**, click **Add**. The **Add Relay State** dialog box appears.
   2. Enter **RingCentral** in the **Name** field.
   3. Enter `https://<myservices>/ringcentral.com/mobile/ssoLogin` in the **Value** field. This setting specifies the application or URL that is a user is redirected to after successful authentication.
   4. Optional. Upload a Relay State custom logo.
   5. Click **Add**.
8. Add a SAML Attribute as follows:
   1. Under **SAML Attributes**, click **Add**. The **SAML Attributes** dialog box appears.
   2. Enter a **Name** that clearly indicates the purpose of the attribute. It should indicate whether the SAML attribute value contains user group or authenticator attributes. For example, if the attribute value contains user groups the name could be User Groups.
   3. Click **Add** next to **Value(s)**.
   4. In the **Values** field do the following:
      1. Type `<` and select phone as the user attribute to include every time the user authenticates to the application.
      2. Click **Add**.
9. Click **Submit**.

## Step 7: Enable SSO on RingCentral

1. Log in to your RingCentral account as an administrator. The RingCentral **Home** page appears.
2. Click the **More** tab.
3. Expand **Security and Compliance** and then select **Single Sign-on**.
4. Under **Set Up SSO by yourself**, click **Set Up**. The **Set Up Single sign-on** page appears.

note

If you have already configured RingCentral, click **Edit**.

5. Scroll to **Enable SSO**.
6. Select **Enable SSO Service**.
7. From the **Manage Your Login** drop-down list, select **Allow users to log in with SSO or RingCentral credential**.
8. Click **Yes** for **Maintain RingCentral password**.
9. Click **Save**.
10. Click **OK** on the **Alert** prompt.

## Step 8: Test the integration

### Testing Service Provider Login

1. Open a Web browser and enter the URL for your RingCentral account. You are directed to Identity as a Service.
2. Enter your RingCentral account **User ID** and click **Next**.
3. Respond to the second-factor authentication challenge. If you respond successfully, you are logged in to the RingCentral **Home** page.

### Testing Identity as a Service redirect log in

1. Log in to your Identity as a Service account.
2. Go to your **My Profile** page if you are not already there.
3. Under **Applications**, click **Ring Central**.
4. Respond to the second-factor authentication challenge. If you respond successfully, you are logged in to RingCentral.