> For AI agents: [llms.txt](https://docs.trustedauth.com/llms.txt) provides a Markdown index of this documentation. # ServiceNow ServiceNow provides a cloud computing platform to help companies manage digital workflows for enterprise operations (see ). You can protect access to ServiceNow by integrating ServiceNow with Identity as a Service. Once integrated, users can use single sign-on to log in to their ServiceNow account through Identity as a Service. note This integration was tested using Identity as a Service version 5.13 and ServiceNow Paris developer instance. Other versions of ServiceNow may require integration and configuration steps that differ from those documented in this procedure. For other versions of ServiceNow, use this procedure as a starting point for integrating ServiceNow. In the event of other issues, contact for assistance. ## Prerequisites Before you begin, you need to configure SAML 2.0 for ServiceNow. See for more information. To integrate ServiceNow with Identity as a Service, you must do the following: ## Step 1: Copy the SAML Configuration from Identity as a Service 1. Log into your Identity as a Service administrator account. 2. Click Menu icon **>** **Security > Applications**. The **Applications** **Lists** page appears. 3. Under **SAML Cloud Integrations**, click **SAML Configuration**. The **SAML Configuration** dialog box appears. This dialog box contains information you need to configure your SAML application for Identity as a Service authentication. 4. Do one of the following: - Leave this dialog box open to reference later in this procedure. - Copy the Entity ID, Single Sign-on URL, and Single Logout URL to a text file and save it to reference later in this procedure. note Depending on the integration you are performing, you may not need all three of these SAML configuration values. ## Step 2: Add Identity as a Service as an Identity Provider in ServiceNow and download the metadata 1. Log in to your ServiceNow administrator account. 2. Click your **Instance URL**. The ServiceNow Service Management page appears. 3. In the **Filter Navigator** field of the menu pane, type **Multi-Provider SSO**. The **Multi-Provider SSO** menu appears. 4. Click **Identity Providers**. The **Identity Providers** page appears. 5. Click **New**. The **What kind of SSO are you trying to create?** page appears. 6. Click **SAML**. The **New Record** page appears. note If the **Import Identity Provider Metadata** dialog box appears, click **Cancel** to close the dialog box. 7. In the **Name** field, enter a name for your Identity Provider, for example, entrust. 8. In the **Identity Provider URL** field, enter the **Entity ID** you copied in _Step 1: Copy the SAML configuration from Identity as a Service_. 9. In the **Identity Provider's AuthnRequest** field, enter the **Single Sign-On URL** you copied in _Step 1: Copy the SAML configuration from Identity as a Service_. 10. In the **Identity Provider's SingleLogoutRequest URL**, enter the **Single Logout URL** you copied in _Step 1: Copy the SAML configuration from Identity as a Service_. 11. In the **ServiceNow Homepage** field, replace `https://yourinstance.service-now.com/navpage.do` with your ServiceNow instance URL. Example: `https://dev12345.service-now.com/navpage.do` 12. In the **Entity ID / Issuer** field, replace `https://yourinstance.service-now.com` with your ServiceNow instance URL. Example: `https://dev12345.service-now.com` 13. In the **AudienceURI** field, replace `https://yourinstance.service-now.com` with your ServiceNow instance URL. Example: `https://dev12345.service-now.com` 14. Click **Submit**. The **Identity Providers** page appears with your new Identity Provider listed in the Name column. 15. Click the name of your new Identity Provider, for example entrust. The Identity Provider page appears. 16. Scroll to and then click **Generate Metadata**. The **Service Provider Metadata** appears. 17. Copy the metadata and paste it in a text editor, such as Notepad. 18. Click **Save As** and save the file with a name such as `SP_metadata.txt`. ## Step 3: Add ServiceNow to Identity as a Service 1. Log into your Identity as a Service administrator account. 2. Click Menu icon **>** **Security > Applications**. The **Applications** **Lists** page appears. 3. Click **Add**. The **Select an Application Template** page appears. 4. Do one of the following: - Select **SAML Cloud Integrations** from the search drop-down list and scroll to find the application you want to add to IDaaS. - In the **Search bar**, enter a search option to filter for the application you want to add to IDaaS. 5. Click **ServiceNow**. The **Add ServiceNow** page appears. 6. Enter an **Application Name**. 7. Enter an **Application Description**. 8. Optional. Add a custom application logo. 1. Click Plus icon next to **Application Logo**. The **Upload Logo** dialog box appears. 2. Click Upload icon to select an image file to upload. 3. Browse to select your file and click **Open**. The **Upload Logo** dialog box reappears showing your selected image. 4. If required, resize your image. 5. Click **OK**. 9. Select the **Authentication Flow** that appears to users during login. 10. Click **Next**. The **General** page appears. 11. Click **Upload** to the **Upload Metadata XML** and browse to the location of the metadata file you downloaded. The **Metadata Configuration** dialog box appears. 12. If required, click **Merge with existing values** to merge new values with existing values for Alternative Assertion Consumer Services URLs and SAML attribute names. 13. Click **Save**. 14. Click **OK** on the **Metadata Configuration** dialog box to complete the upload of the metadata. 15. Optional. Enter the **SAML Username Parameter Name** used to identity the user ID being requested for authentication. The user ID can then be passed as a parameter, for example, Username=jdoe. Alternately, if the SAML username is NameID, the SAML Request XML NameID element value is used to the identify the IDaaS userID. 16. Enter the **SAML Session Timeout** to the time when the SAML Assertion times out. The maximum is 720 minutes. 17. Enter the **Max Authentication Age (seconds)** to set the maximum amount of time that can elapse before a user is required to reauthenticate during a new login attempt. This applies for both SP-initiated and IDP-initiated login. Set this field to -1 to disable this feature. 18. From the **SAML NameID Attribute** drop-down list, select **Email**. 19. From the **SAML NameID Encoding Format** drop-down list, select **Email**. 20. Select the **SAML Signing Certificate** from the drop-down list. 21. Deselect **Enable Go Back Button** if you do not want users to be able to go back to the ServiceNow login page to log in. 22. Select **Show Default Assertion Consumer URL Service in the My Profile**. When selected, the Default Assertion Consumer URL appears in a user's My Profile page in addition to relay states and Alternative Assertion Consumer URLs. 23. Optional. Add **Alternative Assertion Consumer Service URLs**, as follows: 1. Click **Add**. 2. Enter a **Name**. 3. Enter a URL **Value**. 4. Select **Show in My Profile** to display the Alternative Consumer Service URL in a user's My profile page. 5. Click **Add**. 6. Repeat these steps to add more Alternative Assertion Consumer Service URLs. 24. Leave the other fields at the default settings. 25. Click **Submit**. ## Step 4: Add a resource rule See [Create resource rules](/docs/authentication-and-security/create-and-manage-resource-rules.md). ## Step 5: Download the metadata from Identity as a Service 1. In Identity as a Service, click Menu icon **>** **Security > Applications**. The **Applications List** page appears. 2. Do one of the following: - Click Cloud Download icon next to the application you are integrating with Identity as a Service. - Click Ellipsis Vertical icon next to the application you are integrating with Identity as a Service and select **SAML IDP Metadata**. The **SAML Application Metadata** dialog box appears. 3. **Select the certificate to include in the SAML IDP Metadata file** from the drop-down list. 4. If applicable, **Select the domain to include in the SAML IDP Metadata** file from the drop-down list. 5. Enter the **Lifetime, in days, for the SAML IDP Metadata file**. The value must be between 2 and 730. 6. Do one of the following, as required: - Copy the **Public Endpoint** to paste into your SAML application being used Identity Provider authentication. - Click **Download**. note If you are using multiple domains, you must download each domain's metadata file separately because the values in the metadata file vary for each domain. ## Step 6: Configure ServiceNow for Identity as a Service authentication 1. Log in to your ServiceNow administrator account. 2. Click your **Instance URL**. The ServiceNow Service Management page appears. 3. In the **Filter Navigator** field of the menu pane, type **Multi-Provider SSO**. The **Multi-Provider SSO** menu appears. 4. Click **Identity Providers**. The **Identity Providers** page appears. 5. Click the new Identity Provider you created in _Step 2: Add Identity as a Service as an Identity Provider on Service Now and Download the metadata_. The Identity Provider page for your new Identity Provider appears. 6. Scroll to and click **Import IDP Metadata**. The **Import Identity Provider Metadata** dialog box appears. 7. Click **XML** under **Step 3. Entering metadata manually by choosing this popup**. 8. Go to where you downloaded the metadata from Step 4: Download the metadata from Identity as a Service. 9. Open the XML file, copy the contents and then paste the XML contents into the **Enter the XML** text box on the **Import Identity Provider Metadata** dialog box. 10. Click **Import**. You are returned to the **Identity Provider** page. 11. Scroll to and replace with **Protocol Binding for the IDP's Single LogoutRequest** and replace **HTTP-POST** with **HTTP-Redirect**. 12. Click **Update**. The **Identity Providers** page appears. 13. Click the new **Identity Provider** again. 14. Click **Activate**. 15. Click **Test Connection**. You are redirected to Identity as a Service. 16. Log in to Identity as a Service. You are redirected to ServiceNow. If your test is successful, click **Activate** again. ## Step 7: Test the integration ### Testing Service Provider Login 1. Open a Web browser and enter the URL for your ServiceNow account. You are directed to Identity as a Service. 2. Enter your ServiceNow account **User ID** and click **Next**. 3. Respond to the second-factor authentication challenge. If you respond successfully, you are logged in to the ServiceNow **Home** page. ### Testing Identity as a Service redirect log in 1. Log in to your Identity as a Service account. 2. Go to your **My Profile** page if you are not already there. 3. Under **Applications**, click **ServiceNow**. 4. Respond to the second-factor authentication challenge. If you respond successfully, you are logged into ServiceNow.