> For AI agents: [llms.txt](https://docs.trustedauth.com/llms.txt) provides a Markdown index of this documentation.

# Sharefile

ShareFile is a secure content collaboration, file sharing and sync software that supports all the document-centric tasks and workflow needs of small and large businesses. The company also offers cloud-based or on-premises storage, virtual data rooms and client portals. ShareFile is owned by Citrix Systems. See <https://www.sharefile.com>. You can protect access to ShareFile by integrating ShareFile with Identity as a Service. Once integrated, users can use single sign-on to log in to their Freshworks account through Identity as a Service.

note

This integration was tested using Identity as a Service version 5.37 and ShareFile. Other versions of ShareFile may require integration and configuration steps that differ from those documented in this procedure. For other versions of ShareFile, use this procedure as a starting point for integrating ShareFile. In the event of other issues, contact <support@entrust.com> for assistance.

To integrate Keeper Security with Identity as a Service, you must do the following:

Before you begin, open two browser windows. In one window, log in to your Sharefile administrator account. In the other window, log in to your IDaaS administrator account.

## Step 1: Copy the SAML configurations from Identity as a Service

1. Log into your Identity as a Service administrator account.

2. Click Menu icon **>** **Security > Applications**. The **Applications** **Lists** page appears.

3. Under **SAML Cloud Integrations**, click **SAML Configuration**. The **SAML Configuration** dialog box appears.

   This dialog box contains information you need to configure your SAML application for Identity as a Service authentication.

4. Do one of the following:

   - Leave this dialog box open to reference later in this procedure.
   - Copy the Entity ID, Single Sign-on URL, and Single Logout URL to a text file and save it to reference later in this procedure.

note

Depending on the integration you are performing, you may not need all three of these SAML configuration values.

## Step 2: Copy the SAML signing certificate from Identity as a Service

1. Log in to your Identity as a Service administrator account.

2. Click Menu icon **>** **Security > Applications**. The **Applications List** page appears.

3. Under **SAML Cloud Integrations**, click **SAML Signing Certificates**. The **SAML Signing Certificates** page appears.

4. Click **Copy** next to the certificate to copy it to the clipboard.

   You can additionally download the certificate and save it for future use.

5. Open a text editor, such as Notepad, and paste the contents of the certificate into the text file.

6. Save the file.

note

Be sure to same the file with the `.cer` extension, for example, `SAML_certifcate.cer`.

## Step 3: Configure Sharefile for SSO with IDaaS

1. Log in to your Sharefile administrator account. The **Dashboard** page appears.

2. Click **Settings > Admin Settings**. The **Admin Overview** page appears.

3. Expand **Security** and click **Login & Security Policy**. The **Login & Security Policy** page appears.

4. Scroll to **Single sign-on / SAML 2.0 Configuration**.

5. Open a text editor, such as Notepad, and copy and paste the following values:

   - Assertion Consumer Service (ACS) URL
   - SP-initiated Login URL

   Leave this page open to return to later in this integration.

6. Scroll to **Basic Settings**, and do the following:

   1. Set **Enable SAML** to **Yes**.
   2. In the **Sharefile Issuer / Entity ID** field, copy the **SP-Initiated Login URL** without the `/saml/login` portion. For example:
      - The SP-Initiated Login URL is `https://mydomain.sharefile.com/saml/login`.
      - Copy `https://mydomain.sharefile.com` only, and paste it in the **Sharefile Issuer / Entity ID** field.
   3. Under **X.509 Certificate**, click **Change** and paste the certificate file you copied in _Step 2: Copy the SAML signing certificate from Identity as a Service_.
   4. In the **Login URL** field, enter the **Single Sign-On URL** you copied in _Step 2: Copy the SAML signing certificate from Identity as a Service_.

7. Scroll to **Optional Settings** and do the following:

   1. Set **Require SSO Login** to **Yes**.
   2. Set **Enable Web Authentication** to **Yes**.
   3. From the **SP-Initiated Auth Context** drop-down lists, select **User Name and Password** and **Minimum**.

8. Click **Save**.

## Step 4: Add Sharefile to Identity as a Service

1. In Identity as a Service, click Menu icon **>** **Security > Applications**. The **Applications** **Lists** page appears.
2. Click **Add**. The **Select an Application Template** page appears.
3. Do one of the following:
   - Select **SAML Cloud Integrations** from the search drop-down list and scroll to find the application you want to add to IDaaS.
   - In the **Search bar**, enter a search option to filter for the application you want to add to IDaaS.
4. Click **Sharefile**. The **Add Sharefile** page appears.
5. Enter an **Application Name**.
6. Enter an **Application Description**.
7. Optional. Add a custom application logo.
   1. Click Plus icon next to **Application Logo**. The **Upload Logo** dialog box appears.
   2. Click Upload icon to select an image file to upload.
   3. Browse to select your file and click **Open**. The **Upload Logo** dialog box reappears showing your selected image.
   4. If required, resize your image.
   5. Click **OK**.
8. Select the **Authentication Flow** that appears to users during login.
9. Click **Next**. The **General** page appears.
10. In the **Default Assertion Consumer Service URL**, paste the **Assertion Consumer Service URL** you copied in _Step 1: Copy the Assertion Consumer Service URL and Entity ID URLs from Sharefile_.
11. In the **Service Provider Entity ID (Issuer)** field, paste the **SP-initiated Login URL** you copied in _Step 1: Copy the Assertion Consumer Service URL and Entity ID URLs from Sharefile_.
12. Enter the **SAML Session Timeout** to the time when the SAML Assertion times out. The maximum is 720 minutes.
13. Enter the **Max Authentication Age (seconds)** to set the maximum amount of time that can elapse before a user is required to reauthenticate during a new login attempt. This applies for both SP-initiated and IDP-initiated login. Set this field to -1 to disable this feature.
14. From the **SAML NameID Attribute** drop-down list, select **Email**.
15. From the **SAML NameID Encoding Format** drop-down list, select **Email**.
16. From the **SAML Signing Algorithm drop-down list**, select **SHA256**.
17. From the **SAML Signing Certificate** from the drop-down list, select the SAML Signing Certificate.
18. Optional: Select **Respond Immediately for Unsuccessful Responses** to return to the application immediately after a login failure, rather than allow user to try again with a different userID.
19. Deselect **Enable Go Back Button** if you do not want users to be able to go back to the Sharefile login page to log in.
20. Leave the remaining settings at the default values.
21. Click **Submit**.

## Step 5: Add a resource rule

See [Create resource rules](/docs/authentication-and-security/create-and-manage-resource-rules.md).

## Step 6: Test the integration

### Testing Service Provider Login

1. Open a Web browser and enter the URL for your Sharefile account.
2. On the Login page, click **SSO Login**. You are directed to Identity as a Service.
3. Respond to the second-factor authentication challenge. If you respond successfully, you are logged in to the Keeper Security Console **Home** page.

### Testing Identity as a Service redirect log in

1. Log in to your Identity as a Service account.
2. Go to your **My Profile** page if you are not already there.
3. Under **Applications**, click **Sharefile**.
4. Respond to the second-factor authentication challenge. If you respond successfully, you are logged in to Keeper Security Console **Home** page.