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Delete KBA question and answer pairs

This procedure explains how to delete one or more question-and-answer (Q&A) pairs from a knowledge-based authenticator (KBA). Before you begin, note the following:

  • In the User Portal, only the user can modify their KBA answers.
  • Every user must keep a minimum number of Q&A pairs. A user cannot delete a Q&A pair if doing so would reduce the total below the required minimum.
  • The minimum number of Q&A pairs is based on the configured KBA challenge settings. For more information, see Modify knowledge-based authenticator settings.

Delete KBA question and answer pairs​

  1. Click > Members > Users. The Users List page appears.

  2. Click the User ID of the user. The User Details page appears.

  3. Click the Authenticators tab. The Authenticators page appears.

  4. Click to the right of the KBA that you want to update. A drop-down list appears.

  5. Click Update. A pop-up window appears.

  6. Select the Q&A pairs that you want to delete.

    tip

    Use the filter on the Update Knowledge-based Authenticator page to quickly identify the questions you want to delete.

  7. Click Delete.

Validate your changes​

After deletion, verify the following:

  1. The removed Q&A pairs no longer appear in the user's KBA question list.
  2. The user still has enough Q&A pairs to satisfy the minimum challenge requirements.
  3. The user can still complete KBA authentication with the remaining questions.