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Delete KBA question and answer pairs

This procedure describes how to delete one or more question-and-answer (Q&A) pairs from your knowledge-based authenticators (KBAs). Note the following:

  • If you are logged into the User Portal, you can modify only your own KBA answers.
  • Every user has a minimum required number of Q&A pairs. You cannot delete a Q&A pair if it takes you below the minimum number required.
  • The minimum number of Q&A pairs is defined by the Maximum Q&A Challenge Size setting. See Managing knowledge-based authentication for more information.

Delete knowledge-based authenticator (KBA)​

  1. Click > Members > Users. The Users List page appears.

  2. Click the User ID of the user. The User Details page appears.

  3. Click the Authenticators tab. The Authenticators page appears.

  4. Click  to the right of the KBA that you want to update. A drop-down list appears.

  5. Click Update. A pop-up window appears.

  6. Select the Q&A pairs that you want to delete.   

    tip

    Use the filter on the Update Knowledge-based Authenticator page to quickly identify the questions you want to delete.

  7. Click Delete.