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Delete KBA question and answer pairs

This procedure explains how to delete one or more question-and-answer (Q&A) pairs from a knowledge-based authenticator (KBA). Before you begin, note the following:

  • In the User Portal, you can modify only your own KBA answers.
  • Every user must keep a minimum number of Q&A pairs. You cannot delete a Q&A pair if doing so would reduce the total below the required minimum.
  • The minimum number of Q&A pairs is defined by the Maximum Q&A Challenge Size setting. For more information, see Modify knowledge-based authenticator settings.

Delete knowledge-based authenticator (KBA)​

  1. Click > Members > Users. The Users List page appears.

  2. Click the User ID of the user. The User Details page appears.

  3. Click the Authenticators tab. The Authenticators page appears.

  4. Click  to the right of the KBA that you want to update. A drop-down list appears.

  5. Click Update. A pop-up window appears.

  6. Select the Q&A pairs that you want to delete.   

    tip

    Use the filter on the Update Knowledge-based Authenticator page to quickly identify the questions you want to delete.

  7. Click Delete.