Skip to main content

MacOS: Uninstall Device Agent

The Device Agent is not an application, so it cannot be uninstalled in the same way as applications. Instead, a script is provided to perform the necessary actions for uninstallation.

  1. In a terminal window, enter the following commands:

    cd "/Library/Application Support/com.entrust.identity.mobile.device-agent"

    sudo ./uninstall.btr.sh
  2. For versions earlier than 2.0.0, use the following commands:

    cd "/Library/Application Support/com.entrust.identity.mobile.btr"

    sudo ./uninstall.btr.sh
  3. Delete the private key com.entrust.identity.mobile.device-agent.btscreader from the macOS System keychain.

  4. Reboot the computer.