> For AI agents: [llms.txt](https://docs.trustedauth.com/llms.txt) provides a Markdown index of this documentation.

# Windows: Prepare Device Agent installation

note

Complete this task if you want to set up Smart Login with iOS devices. This step is not necessary for Android devices.

Entrust Device Agent, is software that allows a Windows computer to communicate with a Smart Identity in the Entrust Identity mobile app. To support this communication with Smart Identities on the iOS version of the app, the Windows computer on which Device Agent is installed must support Bluetooth Low Energy (BLE). Most modern computers running a supported version of Microsoft Windows do have BLE capability.

The following procedures describe how to verify that a Windows computer meets the BLE requirements to support Windows computer login with a Smart Identity in the iOS version of the Entrust Identity mobile app.

note

If a Windows computer does not support BLE, BLE support can be supplied through use of a hardware dongle. Contact Entrust Customer Support for your Entrust sales representative for more information about the hardware dongle.

## Windows hardware requirements

To support Smart Identity logon to Windows with the iOS version of the Entrust Identity app, the Windows computer on which you install Device Agent must have the following hardware requirement.

To use Device Agent 3.x ( a wireless network adapter that supports the Bluetooth Low Energy Peripheral (Slave) role is required.

### To check on Windows 10 (version 1803 or newer)

1. Open **Device Manager**.

   ![Device Manager](/assets/images/windows-device-manager-6eb76f89628633a4ce8657a715460e17.png)

2. Select the Bluetooth device that corresponds to the installed hardware and double-click on the device to view its properties.

3. Select the **Details** tab.

4. Look for the **Bluetooth radio supports Low Energy Peripheral Role** property and ensure that the value of the property is <true>. A value of <false> indicates that the host does not have the required capability. This computer would require a hardware dongle to support BLE (to communicate with the Smart Identity on a user's iOS device).

## Software and configuration requirements

Operating system: Windows 10, version 1803 or newer

## User requirements for upgrading from an earlier version of BTR for Windows

If your Entrust Identity mobile app users used an earlier version of the Entrust Identity Bluetooth Smart Credential Reader with a dongle to communicate with iOS devices, ensure that the following requirements are met:

- The dongle is removed from the user's computer. Dongle-less Bluetooth mode in Device Agent is activated only after the dongle is removed.
- Any Bluetooth pairings between the user's Windows computer and the user's iOS mobile device are removed from the computer and from the mobile device. (These end-user procedures are included in the app help.)
- Users have installed the latest version the Entrust Identity mobile app on their iOS mobile devices.

### Remove a Bluetooth pairing from Windows 10

1. Open the **Windows Device Manager**.
2. Expand **Bluetooth**.
3. Right-click the mobile device to be unpaired and select **Uninstall Device**.
4. Click **Uninstall** on the confirmation message

### Remove a Bluetooth pairing from the Entrust Identity mobile app

1. In the app, tap the Monitor Smartphone icon Passwordless icon.
2. Tap Ellipsis Vertical icon and select **Delete Computer** from the list. A trash icon appears beside each computer in the **Saved Computers** list.
3. Tap Trash icon beside the computer for which you want to delete the Bluetooth pairing.
4. Tap **Yes** on the confirmation message.