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Transitional tasks

Consider completing the following tasks to help ensure a smooth transition to Entrust Identity as a Service.

Before and during migration​

Communicate with users​

  • Send an email message to users that explains the migration process and what to expect.
  • When migration begins, advise users not to make any changes to their knowledge-based authentication data (Q&A pairs) or token states. The changes will not be migrated to Entrust Identity as a Service if data has already been exported.

After migration​

Communicate with users​

  • Send an email message to users advising them to authenticate only with Entrust Identity as a Service, and provide any required instructions.

Have users make any necessary adjustments to their authenticators and account information​

  • Add more or remove excess question and answer pairs, as required to meet Entrust Identity as a Service settings.
  • Verify account information and make any required updates.

Verify that Entrust Identity as a Service settings meet your requirements​

  • Review settings for knowledge-based authentication and token authentication.
  • Configure any desired additional Entrust Identity as a Service authenticators that were not migrated from your Entrust Identity Enterprise installation.