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Require user verification

User verification requires a user to provide an administrator with a response from an OTP, grid card, token, or token push authentication. This feature allows administrators to verify the user based on their response to the authentication request.

For example, a user might call the help desk to reset their password. The help desk administrator can send a verify user OTP authenticator. The user provides the OTP to the administrator. The administrator enters the OTP to verify the user. If the OTP fails, the user is not verified.

To require user verification:

  1. Click > Members > Users. The Users List page appears.
  2. Click next to the user. The Verify User dialog box appears.
  3. Select the authenticator from the Select Authenticator drop-down list.

Complete the following based on the type of authenticator chosen

OTP Authentication​

  1. Select the OTP delivery type.
  2. Enter the OTP response from the user in the Request the one-time password from the user field.

Grid Card Authentication​

  1. Select one or all Grid Cards.
  2. Enter the grid card response from the user in the Request a grid card from the user and enter it here field.

Token Authentication​

  1. Select one or all Tokens.
  2. Enter the token response form the user in the Request a token response from the user and enter it here field.

Token Push Authentication​

  1. Select one or all Tokens.
  2. Ask the user to read the mutual challenge numbers displayed on their mobile app. If the value displayed is one of them, ask the user to tap on it.