> For AI agents: [llms.txt](https://docs.trustedauth.com/llms.txt) provides a Markdown index of this documentation.

# Bulk operations

## What are bulk operations?

Bulk Operations allow you to automate large-scale tasks on your Identity as a Service account. You upload a file containing the details of the bulk operation to be performed and Identity as a Service processes the file in the background.

Identity as a Service supports the following bulk operations:

### User Management

- [Import users](/docs/perform-bulk-operations/bulk-import-operations/import-users.md)
- [Import groups](/docs/perform-bulk-operations/bulk-import-operations/import-groups.md)
- [Import users and groups](/docs/perform-bulk-operations/bulk-import-operations/import-users-and-groups.md)
- [Migrate Entrust Identity Enterprise users to IDaaS](/docs/perform-bulk-operations/bulk-import-operations/migrate-entrust-identity-enterprise-users-to-idaas.md)
- [Delete users](/docs/perform-bulk-operations/delete-users.md)
- [Delete grid cards](/docs/perform-bulk-operations/delete-grid-cards.md)
- [Delete groups](/docs/perform-bulk-operations/delete-groups.md)
- [Delete tokens](/docs/perform-bulk-operations/delete-tokens.md)
- [Set the registration state of users](/docs/perform-bulk-operations/bulk-user-registration.md)
- [Set the verification state of users](/docs/perform-bulk-operations/bulk-user-verification.md)

### Authenticator Management

- [Import hardware tokens](/docs/perform-bulk-operations/bulk-import-operations/import-hardware-tokens.md)
- [Import grid cards](/docs/perform-bulk-operations/bulk-import-operations/import-grid-cards.md)
- [Generate passwords for users](/docs/perform-bulk-operations/bulk-assign-authenticators.md)
- [Assign Entrust Soft Tokens to users](/docs/perform-bulk-operations/bulk-assign-authenticators.md)
- [Assign Google authenticators to users](/docs/perform-bulk-operations/bulk-assign-authenticators.md)
- [Assign grid cards to users](/docs/perform-bulk-operations/bulk-assign-authenticators.md)
- [Set grid card state in bulk](/docs/perform-bulk-operations/set-grid-card-state.md)
- [Assign hardware tokens to users](/docs/perform-bulk-operations/bulk-assign-authenticators.md)
- [Reset passwords](/docs/perform-bulk-operations/bulk-password-reset.md)
- [Reset tokens](/docs/perform-bulk-operations/reset-tokens.md)

## How do they work?

In order to run a bulk operation, you must upload a file containing the details of the bulk operation you want to run. The majority of bulk operations accept a [CSV](https://en.wikipedia.org/wiki/Comma-separated_values) (Comma-separated values) file. Once initiated, Identity as a Service reads the file and processes each record (row). This operation runs in the background allowing you to continue using Identity as a Service while your bulk operation is being processed.

note

Bulk operation data files that are uploaded to Identity as a Service are encrypted in transit and at rest.

Before uploading your CSV file, ensure the following:

- The file must have one header row and one or more data rows.

- The file can use either the comma delimiter "`,`" or the pipe delimiter "`|`". A CSV file cannot contain a mixture of both delimiters in the same file.

- Each record must be on a separate line.

- The file must be UTF-8 encoded.

- The header row must not contain any white space between columns.

  ```csv
  Good: userId,firstName,lastName,
  Bad:   userId, firstName, lastName
  ```

- If there is white space in an attribute name, wrap the header column in quotes.

  ```csv
  userId,"My attribute",group
  ```

- White space is permitted for content rows.

  ```csv
  userId,firstName,lastName,email,mobile,
  jdoe, john, doe, john@mycompany.com, +155555555555
  ```

attention

By default, Microsoft Excel does not use UTF-8 encoding. If you are using Microsoft Excel to edit your bulk file, ensure that you export the file as UTF-8.

## Restrictions and limitations

The following are restrictions and limitations of bulk operations:

- Only one type of bulk operation can be performed at a time.
- For each type of bulk operation, a previous one must no longer be in a `PROCESSING` state before another operation of the same type is initiated. The previous operation must be in the `COMPLETED`, `CANCELED`, or `FAILED` state.
- A user's role determine the bulk operations that are allowed to be performed by that user.