> For AI agents: [llms.txt](https://docs.trustedauth.com/llms.txt) provides a Markdown index of this documentation.

# Bulk password reset

Bulk password reset is available only for users that have an email address.

tip

You can export a user list from the **Users List** page to use for bulk password reset operation. Select the **User ID** as the only attribute to include in the file. See [View, filter, and export user list](/docs/people-and-access/manage-members/add-users-to-identity-as-a-service/view-filter-and-export-user-list.md).

## CSV file format requirements

By default, bulk password reset resets the default password for each user. To reset named passwords, include an optional `name` column.

Use one of these CSV formats:

- `userId`
- `userId,name` (optional, for named passwords)

The following describes password reset behavior.

- When the `name` column is not included, the system resets the default password for each `userId`.
- When the `name` column is included, the system resets the named password for that row.
- If a row in `userId,name` format has an empty `name` value, the system resets the default password for that row.
- A `userId` can appear in multiple rows when multiple named passwords need to be reset for the same user.

The following sample files can help you get started.

Sample file for default password reset (without name column)

```csv
userId
user1
user2
user3
user4
```

Sample file with named passwords

```csv
userId,name
user1,name1
user1,name2
user1,name3
user2,name2
user3,name3
user4,name4
user5,
```

Download a sample file: [ResetPassword.csv](/assets/files/ResetPassword-6ab5e7416cbdcd8f863b1772798ae1c9.csv/)

Download a sample file for named passwords: [ResetPasswordWithNamedPassword.csv](/assets/files/ResetPasswordWithNamedPassword-9a5e5e5f54f148883c616d53b08fa8a5.csv/)

### Perform a bulk password reset

1. Click Menu icon **>** **Bulk Operations**. The **Bulk Operations** page appears.
2. Click Circle Plus icon. The **Add Bulk Operation** page appears.
3. From the **Operations** drop-down list, select **Passwords**.
4. From the **Actions** drop-down list, select **Reset**.
5. Set the **Maximum Number of Retries** to the number of retries the bulk operation can attempt if the bulk import is not immediately successful. The default value is 5. This setting prevents an endless number of retry attempts if the operation fails.
6. Enter a unique **Name** that identifies the operation in the **Bulk Operations List** page.
7. Enter a **Description** so that other users can understand the purpose of the operation.
8. Upload the required CSV File for the bulk password reset.
9. Click **Initiate and Upload**.
10. A new dialog box appears displaying the Start option to initiate the bulk password reset using the uploaded file.
11. Click **Start**. You are returned to the **Bulk Operations List** page. Your bulk operation appears in the list. You can verify the status of the bulk operation.
12. To see a summary of the upload, click Play icon to view the details of the bulk operation, including any error information.
13. Click Refresh CW icon in the **Refresh** column to refresh the status of a bulk operation. This option appears only when a refresh is available.