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Bulk password reset

Bulk password reset is available only for users that have an email address.

tip

You can export a user list from the Users List page to use for bulk password reset operation. Select the User ID as the only attribute to include in the file. See View, filter, and export user list.

CSV file format requirements​

By default, bulk password reset resets the default password for each user. To reset named passwords, include an optional name column.

Use one of these CSV formats:

  • userId
  • userId,name (optional, for named passwords)

The following describes password reset behavior.

  • When the name column is not included, the system resets the default password for each userId.
  • When the name column is included, the system resets the named password for that row.
  • If a row in userId,name format has an empty name value, the system resets the default password for that row.
  • A userId can appear in multiple rows when multiple named passwords need to be reset for the same user.

The following sample files can help you get started.

Sample file for default password reset (without name column)

userId
user1
user2
user3
user4

Sample file with named passwords

userId,name
user1,name1
user1,name2
user1,name3
user2,name2
user3,name3
user4,name4
user5,

Download a sample file: ResetPassword.csv

Download a sample file for named passwords: ResetPasswordWithNamedPassword.csv

Perform a bulk password reset​

  1. Click > Bulk Operations. The Bulk Operations page appears.
  2. Click . The Add Bulk Operation page appears.
  3. From the Operations drop-down list, select Passwords.
  4. From the Actions drop-down list, select Reset.
  5. Set the Maximum Number of Retries to the number of retries the bulk operation can attempt if the bulk import is not immediately successful. The default value is 5. This setting prevents an endless number of retry attempts if the operation fails.
  6. Enter a unique Name that identifies the operation in the Bulk Operations List page.
  7. Enter a Description so that other users can understand the purpose of the operation.
  8. Upload the required CSV File for the bulk password reset.
  9. Click Initiate and Upload.
  10. A new dialog box appears displaying the Start option to initiate the bulk password reset using the uploaded file.
  11. Click Start. You are returned to the Bulk Operations List page. Your bulk operation appears in the list. You can verify the status of the bulk operation.
  12. To see a summary of the upload, click to view the details of the bulk operation, including any error information.
  13. Click in the Refresh column to refresh the status of a bulk operation. This option appears only when a refresh is available.