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Reset system resource rules

Resource rules control access to the User Portal of a Tenant account. If they are improperly configured, resource rules can prevent users from signing in to their account. This procedure describes how to reset the default system-defined resource rules of a Tenant account. For more information, see Manage resource rules.

  1. Click > Service Provider > Tenants. The Tenants List page appears.
  2. Click next to the account you want to reset.
  3. Select Reset Resource Rules from the drop-down list. The Reset Resource Rules dialog box appears.
  4. Enter the Company Name of the account who you want to reset.
  5. Click Reset. The system-defined resource rules are reset to the default settings. The user can log in to their account using OTP.
note

Once the resource rules are reset, it is recommended that the Tenant administrator review the resource rule settings and customize them to meet security requirements.