> For AI agents: [llms.txt](https://docs.trustedauth.com/llms.txt) provides a Markdown index of this documentation.

# Upgrade trial accounts

If your Service Provider account is a Production account, you can upgrade Trial or Unknown tenant accounts to production accounts. See [Account entitlements](/docs/service-provider.md#account-entitlements) and [Add Tenant accounts](/docs/service-provider/manage-tenants/create-tenant-accounts.md) for more information on Trial and Production accounts.

Trial accounts that expire are automatically locked and can no longer be accessed by tenants. Identity as a Service processes daily scans of Trial accounts and performs the following actions:

- Removes Trial accounts that have expired and have been locked more than 180 days. No recovery is possible when this happens.
- Sends an email with the accounts removed or that will be removed shortly. Notifications are sent 14 days before removal and 7 days before removal. This requires that the Service Provider account has notifications enabled (see [Manage notifications](/docs/service-provider/manage-notifications.md)).

To upgrade a Trial account to a Production account, do the following:

1. Click Menu icon **>** **Service Provider > Tenants**. The **Tenants List** page appears.
2. Click Dollar Sign icon next to the account you want to modify. The **Entitlements Details** page appears.
3. Select **Production** from the **Contract Mode** drop-down list.
4. Click **Save**.