> For AI agents: [llms.txt](https://docs.trustedauth.com/llms.txt) provides a Markdown index of this documentation.

# Managing Tenant accounts

## Locking and unlocking Tenant accounts

You can lock or unlock Tenant accounts. Once an account is locked, it cannot be accessed by users. A message appears when a user attempts to access a locked account. Locking a Tenant account also locks the account's tenant and subtenant accounts.

### Lock an account

1. Click Menu icon **>** **Service Provider > Tenants**. The **Tenants List** page appears.
2. Click Ellipsis Vertical icon next to the account you want to lock.
3. Select Lock Keyhole icon **Lock Account** from the drop-down list. The **Lock Tenant** dialog box appears.
4. Enter the **Company Name**.
5. Click **Lock**.

### Unlock an account

1. Click Menu icon **>** **Service Provider > Tenants**. The **Tenants List** page appears.

2. Click Ellipsis Vertical icon next to the account you want to unlock.

3. Select Lock Keyhole Open icon **Unlock Account** from the drop-down list. The **Unlock Tenant** dialog box appears.

4. Click **Unlock**.

   All Tenant accounts are unlocked and users can access the account.

## Deleting Tenant accounts

Once you delete an account from the Service Provider portal, it cannot be recovered.

note

You cannot delete Service Provider accounts.

1. Click Menu icon **>** **Service Provider > Tenants**. The **Tenants List** page appears.

2. Click Ellipsis Vertical icon next to the account you want to delete.

tip
**Tip:** **Before deleting an account, view the account usage to see the** number of active users and number of authentication attempts performed in the account. These metrics can serve as indicators on whether an account is actively being used before you delete it. (See the section," Viewing Account Details" for more information.)

3. Select Trash icon **Delete Tenant** from the drop-down list. The **Delete Tenant** dialog box appears.

4. Enter the **Company Name** to confirm.

5. Click **Delete** to permanently delete the account.

## Viewing tenant account usage details

You can view the following information about tenant account:

1. Total number of users
2. Number of active and inactive users
3. Total number of authentication attempts
4. The number of failed and successful authentications
5. The number of SMS/Voice credits used

To view account usage details:

1. Click Menu icon **>** **Service Provider > Tenants**. The **Tenants List** page appears.
2. Click Loader Circle icon next to the account you want to view. The **Usage Details** page appears.
3. Click **OK** to close the page.

note

The **Usage Details** page only shows account activity for the past 30 days.