> For AI agents: [llms.txt](https://docs.trustedauth.com/llms.txt) provides a Markdown index of this documentation.

# Troubleshoot password updates

The table below provides information for those who may encounter problems when updating their password. For additional assistance, please contact <support@entrust.com>.

| Problem                                                                                                                                          | Solution                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             |
| ------------------------------------------------------------------------------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| The user cannot remember the password they were originally assigned                                                                              | There are a few ways you can still login into your account and change your password: Check your email messages and try to find the email that contains your account password. Ask an administrator with a role that grants the ability to manage passwords to assign you a new password. That password will be emailed to you once the password is created, provided that the correct email address was entered. Contact <support@entrust.com> if the problem persists.                                                                                                                                                              |
| The error message `Your response was invalid. Please try again` appears after filling out all the information fields and clicking Save Password. | Confirm you have entered the correct password. Carefully re-enter every character of your existing password, and attempt to save it again. Ask an administrator with a role that allows password management to delete your existing password. Ask the administrator with a role that grants the ability to manage passwords to assign you a new password, while selecting the Change is Required on First Usage option. You receive a new password by email that you will need to replace when you log in. Attempt to change your password with your newly-assigned password. Contact <support@entrust.com> if the problem persists. |