> For AI agents: [llms.txt](https://docs.trustedauth.com/llms.txt) provides a Markdown index of this documentation.

# Support

Entrust recognizes the importance of providing quick and easy access to our support resources. The following subsections provide details about the technical support and professional services available to you.

## Technical support

Entrust offers a variety of technical support programs to help you keep Entrust products up and running. To learn more about the full range of Entrust technical support services, visit our [website](https://www.entrust.com/support).

If you are registered for our support programs, you can use our Web-based support services.

Entrust TrustedCare Online offers technical resources including online versions of Entrust product documentation, white papers and technical notes, and a comprehensive Knowledge Base at: <https://trustedcare.entrust.com>.

If you contact Entrust Customer Support, provide as much of the following information as possible:

- Your contact information
- Product name, version, and operating system information
- Your deployment scenario
- Description of the problem
- Copy of log files containing error messages
- Description of conditions under which the error occurred
- Description of troubleshooting activities that were already performed

## Email address

The email address for Customer Support is: <support@entrust.com>. Product installation or support issues must be opened with Customer Support.

To submit a question online, go to our web address: <https://www.entrust.com>.

## Accessibility conformance report (VPAT)

Entrust publishes an Accessibility Conformance Report (VPAT) for Entrust Identity as a Service. Use the following accessibility section for the current report.

- [Accessibility](/docs/accessibility.md)

## Professional Services

The Entrust team assists e-businesses around the world to deploy and maintain secure transactions and communications with their partners, customers, suppliers and employees. Entrust offers a full range of professional services to deploy our e-business solutions successfully for wired and wireless networks, including planning and design, installation, system integration, deployment support, and custom software development.

Whether you choose to operate your Entrust solution in-house or subscribe to hosted services, Entrust Professional Services will design and implement the right solution for your e-business needs. For more information about Entrust Professional Services, visit our [website](https://www.entrust.com).