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Getting started

Identity as a Service is available in different bundles. The bundle type along with your user role determines the IDaaS features available to you. This Administration Guide describes all features. Some of these features may not be visible to you.

Users​

There are two types of users—administrators and end users.

Administrators​

If you are an administrator, you are logged in to the Administrator Portal. The Administrator Portal allows administrators to manage the user accounts assigned to them, as follows:

  • Auditors can only view information available in Identity as a Service.
  • Super Administrators can use all features of Identity as a Service.
  • Help Desk Administrators can manage other user accounts, user authenticators (including mobile smart credentials and smart credential definitions), and groups.
  • SIEM Add-on: This role provides full access to all SIEM management functions in view-only mode.

After logging in, Super Administrators and Auditors see the Dashboard page. Help Desk Administrators see the Users List page.

End users​

If you are an end user, you are logged into the User Portal. The User Portal allows end users to access their authenticators and applications, and monitor their account activity.

info

End users do not have an administrative role assigned to them.

Identity as a Service supported languages​

The Admin Portal and Service Provider are available in English only. The User Portal is available in the following languages:

  • Chinese simplified (zh-cn)
  • Chinese traditional (zh-tw)
  • Danish (da)
  • Dutch (nl)
  • English (en)
  • German (de)
  • Spanish Spain (es)
  • French Canadian (fr)
  • Italian (it)
  • Japanese (ja)
  • Korean (ko)
  • Norwegian (nb)
  • Polish (pl)
  • Portuguese (pt)
  • Russian (ru)
  • Swedish (sv)
  • Thai (th)
  • Turkish (tr)

Accessing your Identity as a Service features​

When you log in, the following occurs, depending on your role:

  • Administrators are logged in to the Dashboard page or Users List page, depending on their administrative role. Administrators have access to all Identity as a Service menu items.
  • End users are logged in to the My Profile page and only have access to the My Profile and My Activity menus.

Identity as a Service menus​

To see your menu options, click the menu button (sometimes called a "Hamburger") in the top-left of the title bar. Your role determines the menu options available to you. For more information on roles, see Manage roles.

Session lifetime​

Once you log in, your session expires after a period of inactivity and you are automatically logged out of Identity as a Service. The default session lifetime is 15 minutes. A warning appears before your session times out. If you see a Warning prompt, click Continue to avoid being logged out of your account. Administrators can change the default time out session. See Manage General settings for more information.

note

There is no session time limit when logging in to a RADIUS application.

Logging out​

You are logged out of Identity as a Service when one of the following occurs:

  • Your session lifetime expires.
  • You explicitly log out.
  • Your web browser session ends (typically when you close the browser).
note

On MacOS, you must Quit the browser to terminate the session.