Delete retained challenges

A retained challenge is a set of KBA questions that a user did not answer correctly. The user must continue answering the same question set until the challenge time limit expires. This time limit is controlled by the Q&A Challenge Lifetime setting, which can be changed at any time. For more information, see Modify knowledge-based authentication settings.

This procedure explains how to delete a user's retained challenge record so the user can answer a new set of questions.

note

You do not need to complete this procedure if the Disable Challenge Retention authenticator setting is enabled. When this setting is enabled, users are prompted to answer a new set of questions each time a KBA challenge is requested.

Delete retained challenges

Use this procedure to delete a user's retained KBA challenge record so the user can answer a new set of questions.

1. Click > Members > Users. The Users List page appears.
2. Click the User ID of the user. The User Details page appears.
3. Click the Authenticators tab. The Authenticators page appears.
4. Click  to the right of the KBA authenticator that you want to enable or disable. A drop-down list appears.
5. Select Delete Retained Challenges. A confirmation pop-up page appears.
6. Click Delete.